Returns & Exchanges

If you or your pet aren't 100% satisfied with your purchase, we offer a 30-day return policy for most items in their original packaging and unused condition.

Return Process

• 1.
  Initiate Return

  Visit our online Return Portal and enter your order number and email address to start the process.

• 2.
  Print Label

  Download and print the prepaid shipping label provided via email after your return request is approved.

• 3.
  Pack Items

  Securely pack the items in their original packaging, ensuring all tags and accessories are included.

• 4.
  Drop Off

  Take your package to the nearest authorized carrier location. Your refund will be processed once we inspect the items.